Reference
Agency policies.
Kokua Services policies, grouped by series. Click any policy to open the PDF.
44 of 44 policies
Series 1
Governance & Administration
Mission, structure, confidentiality, conflict of interest, and reporting improper activity.
Policy 1.0
Mission, Vision & Admission Process
Policy 1.1
Agency Structure & Chain of Authority
Policy 1.2
Confidentiality
Policy 1.3
Conflict of Interest
Policy 1.4
Medicaid False Claims Act
Policy 1.5
Public Information Disclosure & Dissemination
Policy 1.15
Report & Investigate Improper Activity
Policy 1.25
Gift Acceptance Policy
Series 2
Client Care & Safety
Abuse and neglect, emergencies, medication, health care, client rights, and grievances.
Policy 2.0
Abuse or Neglect
Policy 2.1
Reporting of Abuse, Neglect, or Mistreatment
Policy 2.2
Emergency Procedures
Policy 2.3
Positive Behavior Support
Policy 2.4
Medication Procedures
Policy 2.5
Client Health Care
Policy 2.6
Procedures for Client Finances
Policy 2.7
Client Rights
Policy 2.8
Client Refusals
Policy 2.9
Health and Safety
Policy 2.15
Incident Reporting
Policy 2.25
Internal Investigation Procedures
Policy 2.45
Psychoactive Medications
Policy 2.75
Client Grievance Policy
Policy 2.85
Quality Assurance
Policy 2.95
Pandemic Policy
Series 3
Employment & Workplace
Employment, conduct, safety, performance, scheduling, technology use, and workplace culture.
Policy 3.0
Employee Employment & Training
Policy 3.1
Salary and Benefits
Policy 3.2
Employee Conduct
Policy 3.3
Employee Leave
Policy 3.4
Employee Safety
Policy 3.5
Employee Performance
Policy 3.6
Work Team Performance
Policy 3.7
Employee Grievance Procedure
Policy 3.8
Use of Agency Vehicles
Policy 3.9
Use of Agency Computers
Policy 3.15
Staff Scheduling
Policy 3.25
Gossip-Free Workplace
Policy 3.35
Absenteeism
Policy 3.45
Preventing Workplace Violence
Policy 3.75
Employee Mediation Procedure
Policy 3.91
Use of Social Media
Policy 3.92
Use of Kokua Software
Policy 3.93
Use of Kokua Cell Phones
Policy 3.95
Records Retention
Series 4
Fiscal
Fiscal management and financial procedures.